Refund policy

At KanatiFit, we want you to love every purchase. If something isn't quite right, we're here to make the returns process as simple and straightforward as possible.

Please review the information below before lodging your return.

Return Eligibility

We accept returns for store credit or exchange within 30 days of your order being delivered.

To be eligible for a return, your item must:

  • Be returned within 30 days of the delivery date.
  • Be unworn, unwashed, and in its original condition.
  • Have all original tags attached.

  • Be free from signs of wear or damage, including pulls, snags, stretching, stains, marks, pet hair, or odours.

  • Be accompanied by valid proof of purchase.

Items that do not meet these requirements may not be accepted.

How to Return Your Order

1. Contact Us

Email our Customer Care team at info@kanatifit.com.au within 30 days of receiving your order to request a return.

2. Prepare Your Return

Securely package your item with all original tags and include your proof of purchase. We recommend using the original packaging where possible.

3. Send Your Return

Ship your parcel using a reliable, trackable shipping service. Return shipping costs are the responsibility of the customer unless the return is the result of a KanatiFit error or a faulty item.

4. Return Assessment

Once your return is received, our team will inspect the item to ensure it meets our return eligibility requirements.

5. Store Credit or Exchange

If approved, you can choose between:

  • Store Credit — issued to the value of your returned item and valid for 12 months from the date of issue.
  • Exchange — we'll dispatch your replacement item as soon as your return has been processed, subject to stock availability.


Important Information

  • Original shipping charges are non-refundable.
  • We reserve the right to refuse returns that do not meet our eligibility requirements.
  • Returns received in a worn, damaged, soiled, altered, or otherwise unsuitable condition may be declined and returned to the sender.
  • Please allow 7–10 business days for your return to be assessed and processed once it arrives at our warehouse.

If you have any questions, our Customer Care team is always happy to help. Simply email info@kanatifit.com.au.

Thank you for choosing KanatiFit.